Tips and tricks
    21 October 2019


    Don't be a victim of credit card fraud

    Follow this advice to help ensure you don't become a victim of credit card fraud.

    Credit card fraud is growing at an alarming rate. Fraudsters may try to obtain your credit card details to perform unauthorised purchases against your account. Here are some precautions you can take to lower your risk and keep you safe.

    • Always keep an eye on your credit card when out and about. Be very careful about who handles your card and ensure it is returned to you as quickly as possible.
    • Never share your personal or credit card information with strangers over the phone.
    • Never respond to requests that ask you to provide your personal or credit card information via email or by clicking on a link in an email. This is a phishing scam designed to trick you into disclosing these details.
    • Use your credit card details on secured websites only. Make sure the URL (address) starts with 'https' or look for the padlock in the address bar. This indicates a secure site.
    • Carefully scrutinise login pages and websites that require you to enter your credit card details and other personal information. Sophisticated fraudsters sometimes create spoofed (fake) web or login pages to deceive users.
    • When you are issued or receive a new or replacement credit card, sign the back of the card immediately and shred any documents related to your credit card, such as statements.
    • Carefully review your credit card statements for any incorrect or fraudulent charges to your account. Immediately report disputed transactions to your banking institution or credit card issuer.
    • If it is necessary to keep a record of your credit card PIN, ensure that the PIN and credit card are kept separate from one another or are in different locations at all times.
    • Always notify your credit card issuer in advance of your change of address if you move.
    • If you suspect that your credit card details have been compromised, contact your banking institution or credit card issuer and request that your account be monitored or blocked.

    For more tips on fraud prevention, read Vodacom's My Security FAQs.

    Header photo by Blake Wisz on Unsplash