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    Fibre
    26 November 2020

    Vodacom

    Fibre Contract renewal: What do you need to know?

    Vodacom has created the functionality for Vodacom Fibre customers to log a service request for indoor & outdoor relocations on the My Vodacom App.

    Are you moving house and worried about the status of your router? Or simply want to renew your fibre contract? Vodacom has made both processes simple and quick with the help of our online portal and the My Vodacom App. 

    Fibre to the Home Contract Renewal 

    Eligibility

    You can become eligible to renew your contracts from 3 months before your contract expiry dates in these instances:

    • From the start of month 22 if you are a 24 month customer,
    • From the start of month 10 if you are a 12 month customer,
    • From the start of month 10 if you are an original month-to-month customer.

    Contract Term

    If you do not renew before the expiry of the old contract term, you will be on a new renewed contract term which will be the number of months remaining on the old contract plus the number of months on the new contract renewed to.

    Benefits

    You will be renewed to the new price plan immediately even before the expiry of the previous contract term. You can renew and obtain a new advanced router and you will not pay for an activation fee when renewing.

    Renewing is free and you only pay for the subscriptions

    How Does Move My Router work?

    If you are moving house, you can book a date on when you would like to have your router relocation to take place. All relocation requests require one calendar month's notice. 

    What are the steps?

    There are three ways:

    1. When creating a service request on the MyVodacom App:
    Simply log onto the Fibre products landing page and then click on the Settings tab.
    Click the Move My Router request tab under Help and Support.
     
    You can select where you are moving the router to and the options are: 
    'Inside my home to a different room'
    and 'To a new address'.
     
    You must accept the Terms and Conditions and then submit the request. You will receive a service request number and can view service request history as well as the status of your request on the Move My Router screen. 

    When creating a service request on the self-service Online Portal:
     
    Click on the Fibre tab and then the Move My Router request tab under Help and Support. you can select where you are moving the router to with the following options:

    'Inside my home to a different room

    and 'To a new address'.

     

    You must accept the Terms and Conditions and then submit the request. You will receive a service request number and can view service request history as well as the status of your request on the Move My Router screen. 

     

    Online Portal  customers

    When creating a service request on the self-service Online Portal: Click on the Fibre tab and then the Move My Router request tab under Help and Support. you can select where you are moving the router to with the following options:

    'Inside my home to a different room

    and 'To a new address'.

    You must accept the Terms and Conditions and then submit the request. You will receive a service request number and can view service request history as well as the status of your request on the Move My Router screen. 

     

    Vodacom