You wave goodbye to your friend, walk to your car, and absentmindedly reach into your handbag for your phone while doing so. Except it isn't there. Even though you had it less than two minutes ago while you were in the coffee shop. With a sinking feeling, you remember it lying on the table in front of you, and realise that there's no way it's still there now. Cue panic mode: now you'll have to head to your nearest internet cafe to put the word out on all your social networks that you'll be unreachable until you've dealt with the admin that comes with replacing a stolen device. But this doesn't have to be the case if your device is insured through Vodacom. Vodacom’s new Express Claims function will ensure you get a replacement phone with minimal fuss. Here’s how it works.
If you’ve lost your device or it’s been stolen, you can walk into any Vodacom store and walk out with a brand new phone, thanks to Vodacom’s Express Loss and Theft Claims approval process. Follow the usual procedure of blacklisting your device and reporting the incident to the police. Bring the affidavit along with you and make sure you know your cellphone and ID numbers.
As soon as your consultant has entered your details into the new Express Loss and Theft Claims system, they’ll be able to see whether you have an active insurance policy, if usage checks pass, whether you have blacklisted your phone and the status of your Vodacom account.
And that’s it! If all these details are in order, you’ll be able to select and order your new device – all within minutes.
