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Awukwazi ukuvula ifoni yakho? Awukho umuzwa odumaza njengokufaka inombolo yakho ye-PIN eyiphutha okwesithathu bese uvalelwa ungakwazi ukungena. Usengazishaya izingcingo eziphuthumayo, kodwa ngeke ukwazi ukushaya noma ukwamukela izingcingo, ukuthumela nokwamukela ama-SMS noma ukusebenzisa idatha yakho. Ngaphambi kokuba uxhamazele futhi ushaywe uvalo kakhulu, zinike ithutshana ‘Lokwehlisa umoya bese usebenzisa i-PUK yakho’.

Yini inombolo ye-PUK?

I-PUK imelela ukuthi PIN Unblocking Key futhi isetshenziswa ukuvula ikhadi lakho le-SIM uma ufaka i-PIN eyiphutha izikhathi ezintathu.

Ngenhlanhla sinezindlela eziningana zokukusiza uthole inombolo yakho ye-PUK futhi ubuyele endleleni yakho evamile yokwenza ezingosini zokuxhumana. Mane usebenzise enye yezindlela ezingezansi futhi ufake inombolo eyingqayizivele ye-PUK yefoni yakho. Ngemuva kokufaka inombolo yakho ye-PUK, uzokwazi ukwenza i-PIN entsha – esethemba ukuthi uzoyikhumbula!

Indlela yokuthola inombolo yakho ye-PUK 

Ukukhetha 1

Inombolo yakho ye-PUK ingatholakala kalula ngosizo lwe-My Vodacom App. Uma usufake le app efonini yakho mane ulandele lezi zinyathelo ezine ezilula ukuze uthole inombolo yakho ye-PUK. 

  • Ngena ku-My Vodacom App
  • Ekhasini lokubona ibhalansi vula imenyu eyinhloko
  • Thepha kumenyu ethi ‘My Account”
  • Kumenyu eyehlayo khetha ukuthi “Account details’
  • Uzobe usucelwa ukuba ungene ku-app ukuze uvule lolu lwazi oluvikelwe

Ukukhetha 2

  • Dayela *135#
  • Khetha ukuthi ‘Services’
  • Khetha u-’PUK Number’

Ukukhetha 3

  • Thumela i-SMS ethi 'VPP' ku-31050 ngenombolo yeselula odinga i-PUK yayo.

Ukukhetha 4

  • Dayela 082 135, MAHHALA kuselula ye-Vodacom, bese ulandela imiyalelo yezwi.

Uma ifoni yakho isikhiyekile kakade indlela elula kungaba ukungena ku-My Vodacom ku-inthanethi, lapho ungabona khona inombolo yakho ye-PUK ekhasini lokuqala.

Qiniseka ukuthi unenombolo efanele ye-PUK futhi uyifaka ngendlela efanele. Uma ufaka inombolo yakho ye-PUK eyiphutha izikhathi eziningi kakhulu, ikhadi lakho le-SIM lizovalwa unomphela futhi kuzodingeka ukuthi uthole elisha.

Header photo by Oladimeji Ajegbile from Pexels

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