Vodacom introduced eSIM in 2019, at the time of launch it was available for wearables only. The introduction meant that Vodacom top-up and contract subscribers could extend available voice and data usage onto their wearables. This meant that one would be able to make a call or receive a call or use data-based services when their primary smartphone was not nearby or off. To enable the extension to the wearable, all you had to do was/is to subscribe to the OneNumber Service.
Whilst you as a subscriber are enjoying the extension onto the wearable, Vodacom started looking at introducing eSIM for your smartphone. eSIM for smartphones is available to our business and individual customers, this means that it is available to you regardless of your billing method (i.e. prepaid, top-up and contract customers.
eSIM is a new technology where device manufacturers have embedded a SIM card-based functionality into smart devices (smartphones, watches and tablets).
With the embedded SIM (eSIM) on the smart device, the user doesn’t need to worry about inserting a physical SIM card to connect to the network.
Phones that support it at the time of publishing include the iPhone 11 and up; Samsung Galaxy Z Foldables, the Galaxy S20 Series and up; Huawei P40 Series and the Oppo Find N2 Flip.
To confirm if your smartphone is eSIM capable, you can follow one of the following three steps:
When using options two and three to confirm your device's eSIM capability, you will see the words “Add eSIM/eSIM”.
Vodacom eSIM is available for new activations and for SIM Swap, to get an eSIM you simply visit one of our Vodacom stores where one of our agents will assist you with your eSIM query.
As mentioned above, the eSIM can be used when activating a new number or just doing a SIM Swap, depending on your queries you will be charged as described below (with the charge being paid in-store)
The eSIM process is easy and takes only a few minutes to complete,
Once you have received your eSIM QR code:
When activating a new line, ensure that you have completed the Rica process before scanning the eSIM. When doing a SIM swap, ensure that your SIM swap has been completed before scanning the QR code.
When doing a SIM Swap
To confirm the completion of the SIM swap, you can either ask one of our agents to confirm the completion of the SIM swap or you will notice that the network work connection/signal is no longer being displayed on your smartphone.
Once it's been completed, remove the plastic SIM or delete your older eSIM (if you had one) and only scan the QR code at this point.
If you travel a lot, it could be useful to not remove your primary SIM card unnecessarily or risk losing it. It will also free up the slot when you are abroad to get connected with a local network that has no eSIM offerings.
At the same time, if you have two or more phones that you are using, you now can have both your contact numbers on one device.
As previously mentioned, to activate the eSIM, you need to go into a physical Vodacom store to scan the QR code. But before you can do that, you need a phone that is eSIM compatible. These can be found on the online Vodacom shop.