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26th Sep 19

Tips and Tricks

Making it simpler for you

26th Sep 19

Vodacom
By Vodacom 1300 Followers

Vodacom’s self-help options mean that you can find the answers you're looking for easily – on your PC, phone or tablet – and manage your account from just about anywhere. Share your thoughts (compliments/feedback by emailing us on myebillsupport@vodacom.co.za

How to do a sim swap

Who to contact

Call centre: 082 1940

Email: vbs.admin@Vodacom.co.za

What is needed

  • Mobile number to be processed
  • Vodacom Business Account number
  • Request on a signed company letterhead
  • Copy of signatory’s ID
  • Replacement  Contract SIM Card – (SIM number needed)

How it works

  • Email the required documents to the VBS team/ Submit all required documents to the Vodacom consultant
  • The SIM swap will be processed immediately but it will take 8 – 24 hours for the new SIM to be activated.
  • Once the Sim Swap has been processed, you will receive confirmation.

Tips

  • You won’t have to pay for the SIM swap, but you will need to buy the new SIM card.
  • Only insert the new SIM card into the device 2 hours after you received confirmation. NB. The new SIM could take 24 hours to activate.
  • Always provide the service request (SR) Number if you following up on a request.

Never ignore an SMS message alerting you to a pending SIM Swap request on your account. Contact your service provider immediately to confirm that all is in order.Always be conscious of your cellphone’s connectivity status. If you suddenly cannot make or receive calls or messages (SMS), do not automatically assume that you have a problem with your network or handset. Contact your service provider or network operator immediately and inquire whether a SIM Swap has been processed on your number.

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How to update your VAT details

Who to contact 

What is needed

  • Vodacom Business account number
  • Request on a signed company letterhead
  • Copy of signatory’s ID
  • Proof of VAT certificate

How it works

  • Email the required documents to the VBS team/ Submit all required documents to the Vodacom consultant
  • Vodacom agent will send you a confirmation once completed
  • The update will reflect in your next invoices & statements

Tips

  •  Always provide the service request (SR) number if you following up on a request

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How to Update the Billing Email Address

Who to contact 

What is needed

  • Vodacom Business account number
  • Request on a signed company letterhead
  • Copy of signatory’s ID

How it works

  • Email the required documents to the VBS team/ Submit all required documents to the Vodacom consultant
  • Vodacom agent will send you a confirmation once completed
  • The update will be updated into your next invoices & statements

Tips

  •  Always provide the service request (SR) number if you following up on a request

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Change of account details

Who to contact

What is needed

  • Vodacom Business account number
  • Request on a signed company letterhead or registration documents
  • Copy of signatory’s ID
  • A Certificate of the company name change - (CAM9 document)

How it works

  • Email the required documents to the VBS team/ Submit all required documents to the Vodacom consultant
  • Vodacom will input the changes and send you a confirmation.
  • The update will take about 8 hours to reflect.

Tips

  • Always provide the service request (SR) number if you following up on a request

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