Vodacom Business
vodacom.co.za
16th May 19

Opinion

Should AI be used to catch shoplifters?

16th May 19

Vodacom
By Vodacom 1536 Followers

New artificial intelligence software is being used in Japan to monitor the body language of shoppers and look for signs that they are planning to shoplift.

The software, which is made by a Tokyo startup called Vaak, differs from similar products that work by matching faces to criminal records. Instead, VaakEye uses behaviour to predict criminal activity. Company founder Ryo Tanaka said his team fed the algorithm 100,000 hours worth of surveillance data to train it to monitor everything from the facial expressions of shoppers to their movements and clothing. Since VaakEye launched last month, it has been rolled out in 50 stores across Japan.

Vaak claims that shoplifting losses dropped by 77% during a test period in local convenience stores. That could help reduce global retail costs from shoplifting, which hit $34 billion in 2017 according to the Global Shrink Index.

Moral questions

Using AI to catch thieves raises all kinds of ethical questions.

'While the incentive is to prevent theft, is it legal or even moral to prevent someone from entering a store based on this software?' said Euromonitor retail analyst Michelle Grant. This should not be up to the software d...

Suggested Posts

Building a Gigabit Society
stories

Building a Gigabit Society

William Mzimba | 28th May 19

View more
2019 is illustrious: It signals 25 years of transformation for South Africa and the digital transformation brought about by this milestone tenure.
William Mzimba
William Mzimba1 Followers
Wing gets FAA approval in step toward drone delivery
stories

Wing gets FAA approval in step toward drone delivery

Vodacom | 23rd May 19

View more
A subsidiary of Google's parent company has become the first drone-delivery company to receive a critical Federal Aviation Administration certification.
Vodacom
Vodacom 1536 Followers
Slack: Revolutionise how your team collaborates
stories

Slack: Revolutionise how your team collaborates

James Francis | 15th May 19

View more
Living in a world with many communication channels means there are more ways for information to get lost. This is why everyone should take a look at Slack.
James Francis
James Francis67 Followers
Vodacom 2019. All rights reserved