On average, one in five South African women has experienced gender-based violence. This is a horrifying statistic, and Vodacom is committed to help change it. As part of this campaign, the Vodacom Foundation has supported the vital initiative of the National Gender-Based Violence Call Centre. The Call Centre provides a lifeline to victims of violence, and is now also accessible to people with disabilities.
National Gender-Based Violence Call Centre
Vodacom Foundation, in partnership with the Department of Social Development (DSD), has enhanced its Gender-Based Violence Command Centre offerings in order to accommodate people living with disabilities, in particular people with hearing impairment.
Some of the functionalities that have been added to the Command Centre are a Skype capability, USSD system enhancements, an SMS conversation manager and Geocoding system.
The Skype capability will enable people to make use of sign language when contacting the centre via video calling; the USSD system will enable people to use the system to relay information; the SMS conversations manager will enable literate people to communicate with social workers via SMS, and Geocoding system to track and monitor caller location that will help with linking victims of gender-based violence to their nearest shelters.
With the introduction of these elements to the Gender-Based Violence Command Centre, callers from anywhere in the country will...