At Vodacom, we recognise when our people are Ready to be at their best. One way we reward those who go the extra mile is the Vodafone Customer Experience Heroes Awards. Here are this quarter’s winning nominations!
The Vodafone Customer Experience Heroes Awards are designed to show how much we value our people who immerse themselves in customer experience and take personal responsibility for delivering the best to our customers.
The Awards aren’t just for South Africa - it’s a global programme that shares stories across the Vodafone Group. From the nominations, around 30 people and their guests are selected to attend the annual global awards in London every September.
When you join the Vodacom team, you can expect your great work to be recognised and rewarded. Find out more about how you can be a part of Vodacom on the Vodacom careers website.
The Western Region Maintenance Team
How they excelled: The maintenance team epitomised customer experience obsession by restoring service within 24 hours, on a Sunday, at five network sites that had lost service to our customers due to a fire incident that gutted the Ceres base station. Fire incidents normally take days or even weeks, to restore service. The team members are: Bongile Majola, Morkel Barnard, Michael James, Nicollen Malatji an...