If you turn on your smartphone and can’t remember the PIN code to unlock your SIM card, you have three chances to get it right. If you type in the PIN incorrectly three times, your SIM card will be blocked. Other than emergency numbers, you won’t be able to make or receive phone calls, send and receive SMSs or use your data.
Thankfully it’s easy to unblock your SIM card by entering your phone’s unique PIN Unlock Key or PUK number. After you’ve entered your PUK number, you’ll be able to set a new PIN – hopefully one you’ll remember!
When you get a new SIM card, the PUK is supplied with the starter pack. Unfortunately, these tend to get lost over the years. But not to worry – there are different ways to get your PUK number:
Get your PUK number online or on the VodaPay App
VodaPay App
- Log into your VodaPay App
- Tap on the “My account” icon
- Select “Account details,” then “Manage my number”
- Select “More details” and the next screen should detail your key account information
Vodacom Online
- Log into Vodacom online
- Select “Manage my profile”
- Select the tab “Price plan and phone” and you will see your PUK number displayed
Get your PUK number via USSD, SMS or call
How to get your PUK number using USSD:
- Dial *135#
- Reply 9 for “Next”
- Reply 2 for “Services”
- Then reply 3 for “PUK number”
Jot down your PUK number and enter it on your phone to unblock it.
Contact customer care: Dial 135 from a Vodacom number and follow the voice prompts to retrieve your PUK number.
SMS: Text ‘VPP’ to 31050 from the cellphone number you need your PUK for. You will receive a response with your PUK number shortly.
Make sure you have the right PUK number and enter it correctly. If you enter the incorrect PUK number too many times, your SIM card will be permanently blocked and you’ll have to get a new one.
