Vodacom’s self-service options mean that you can find the answers you're looking for easily – on your PC, phone or tablet – and manage your account from just about anywhere.
You can sign-up for My Vodacom by registering for My Vodacom online, either on your computer or from any phone or tablet with internet access. Once registered, you’ll be able to use the same username and password to log in for all Vodacom’s digital platforms, such as the My Vodacom App.
Once you’ve registered for an account and have logged in there, are loads of actions you can complete, including:
Available for free for Apple, Android, BlackBerry and Windows Phone users, the My Vodacom App is a very useful tool that you can use to manage your account on the go, as long as you are connected to the internet.
Here are a few of the key benefits:
If you aren’t in an internet-connected zone, you can still manage your account using Vodacom’s USSD service. Unstructured Supplementary Service Data (USSD) is a unique technology making it possible to request services by dialling a short sequence of characters on your phone, such as *135#. It’s fast and easy to use – once you dial, just follow the prompts.
If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area.
There are more than 2 000 Vodacom customer care representatives across the country. Their skills range from basic Prepaid support to a highly technical data help desk to deal with any questions or issues you’re having.
You can get in touch with customer care agents on your cellphone by dialing 135, via email on email@example.com, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. These services are available 365 days a year.
If you’re a Red customer, you can skip the tele-queues when calling Vodacom Customer Care and you’ll be assisted by the dedicated Red Crew.
*Please note, you can only upgrade online if:
Please take note of the terms and conditions relevant to your contract.