If you move house, can you take your super-fast, super-reliable Vodacom fibre connection with you? The short answer is yes. The longer answer is still yes… as long as you take care of a few basics before you start packing all your belongings into boxes. 

A fibre line is fixed infrastructure, so relocating your Vodacom fibre account to your new space isn’t as simple as unplugging a router and plugging it in at your new home. Follow these steps to stay connected: 

Step 1: Check Your Coverage 

First, verify that Vodacom Fibre is available at your new home by typing the address into our online coverage checker tool. The tool will tell you if Vodacom Fibre is available, coming soon, or not available. You can also call the Customer Care line on 082 1904. Moves will be allowed subject to a feasibility study on whether the Vodacom Fibre Services is available at your new location.

If fibre is not yet available in your new area, you can cancel your fixed term Vodacom contract at your current address, however, you will be liable for the relevant early cancellation penalty fees as per the Ts&Cs, If this is the case, you might consider one of Vodacom’s other Home Internet solutions, including plug-and-play LTE or high-speed 5G.  

If Vodacom fibre is available in your new neighbourhood, your next move is…  

Step 2: Request a Relocation 

Once you know that fibre is available at your new address, contact Vodacom to request a relocation of your service. You must give notice one calendar month in advance and provide your current Vodacom Fibre details as well as the address of your new home. You will cancel the fixed-term contract at your existing address and enter a new agreement for the address. You can choose between month-to-month, 12-month and 24-month options. 

Additional costs may be associated with providing the fibre service at a new location. If there are, Vodacom will ask for your approval before charging you any fees. 

Step 3: Move the Router 

You don’t need to worry too much about this step. Vodacom Fibre Routers are not area specific, so you can take your Router with you when you relocate to the new address. Once your fibre relocation request is approved, Vodacom will activate your Fibre services.

This should be a straightforward process, but if the installation at your new location does require non-standard work, you may be charged for those costs.  

Step 4: Make Yourself At Home 

That’s it! Vodacom’s Home Fibre packages are unshaped, unthrottled and uninterrupted, offering download speeds that range from 20 Mbps to a mega-fast 1000 Mbps. The installation is free, and the contract options give you loads of flexibility.  

Set your password, connect your devices, and enjoy all the streaming, gaming, browsing and video calling you enjoyed at your old place. You may want to do some online shopping for new curtains first. 

Don't have a fibre connection yet? Try Vodacom Fibre for affordable deals on stable and secure connectivity, Alternatively, you can also try one of these Vodacom Home Internet solutions.