Back in the dark ages when phones were bricks and had aerials, people actually had to place a call to get their airtime balance. This was a time when data was what companies kept in a giant filing cabinet, games were confined to arcades and Nintendo Entertainment System, and you listened to your music on the go through a Sony Walkman cassette player.
The lesson from this journey back in time is that along with significant advances in the capabilities of mobile phones, so have the ways you can check your balance evolved. Vodacom has some of the best options available, including an interactive one, and we learn from your request how to better service your queries.
Call TOBi
WhatsApp has changed how the world communicates. It has also given companies a new way to connect to their clients. Vodacom has been using the app in a unique way too with TOBi, our digital assistant. TOBi is a chatbot that can provide a detailed breakdown of your balances; whether you’re a contract or prepaid client. You can chat to TOBi on WhatsApp (082 009 8624) whenever you need assistance 24/7. TOBi can also help you to buy bundles, get your statements and invoices, do a SIM swap and so much more. Plus, if TOBi can’t answer your query, TOBi will put you in touch with an agent for further assistance.
Everything on one app
In an ideal world, everything would be in one easy-to-access place. Vodacom’s closest solution is on the VodaPay App. On our app’s home screen, you can view all your balances and tap on them to view your detailed balances. VodaPay App will help you to stay connected; you can purchase airtime and buy bundles and also access your Just 4 You offers for great deals on data and voice bundles.
The VodaPay App is for prepaid and contract customers and offers other great services. You can use our detailed data usage tool to see what apps and websites are using your data. Check your VodaBucks balances and visit the VodaBucks store to see what deals are on offer. You can even buy electricity and pay traffic fines.
There’s no school like the old school
For many people who had experienced the old balance phone call, the evolution to USSD was revolutionary. No more waiting for an automated call bot to read the balance – it could now show on your screen.
Our USSD number has changed over the years. Dial *135# on your phone and you’ll access all our USSD service options, but for detailed balances only, you can dial *136#.
Vodacom provides other amazing services, like the cash advance via the VodaPay App, which provides customers with a quick cash injection to get them to payday. You can also pay for App Store purchases from your Vodacom account and get the latest Vodacom deals on the online store.
