Vodacom stores combine digital innovation with hands-on shopping. Discover seven features that make shopping with Vodacom the smarter choice.
Are you the kind of shopper who fills digital carts and browses virtual aisles from the comfort of your couch? Shopping online is easy and convenient, but what happens when you receive your product and it doesn’t fit right, or it doesn’t work like you thought it would? Or better yet, your delivery finally arrives, but you’re stuck in a meeting silencing the delivery guy’s calls and end up having your package cruising back to the warehouse. This means logging a return or exchange or even rescheduling your delivery.
Shopping in-store also has a range of benefits, from engaging with the products to getting any questions answered. But sometimes we don’t always have the time or means to go to the store, we dread the long queues and get decision paralysis from having too many options.
Whether you prefer physical or digital shopping, you’re well catered for with Vodacom. Here are some features that’ll level up your shopping experience with Vodacom.
Call and collect with Vodacom
Looking to upgrade your phone, open a new contract or gear up with tech gadgets? Go phygital and get the best of both digital and physical stores. You can place your order by call and simply collect it in store the next day or within 48 hours. How’s that for convenience and flexibility…
- Place your order with the Vodacom Contact Centre on 082 17844 (toll-free from a Vodacom number).
- You can either choose to pick up your product at the store or have it delivered to your doorstep.
- If you prefer to collect, select your nearest store that has your product in stock (note that your product will only be reserved for 48-hours). You will receive an SMS confirming your order.
- When you go and collect in-store, you will need to do biometrics or present your original ID or passport to verify your identity.
Book an appointment online
Dreading the long queues? We get it. Simply book your appointment in advance and get served as you walk into the store. You’ll be met with a product and service expert who will know your reason for your store visit, ready to assist you. You can book an appointment on the VodaPay app or on the website.
Verify your identity with facial biometrics
For enhanced security and your peace of mind, before anything (transactions, settings, add-ons) is actioned on your user profile, you will need to verify your identity via facial recognition. This way, even if someone has all your details, they will not be able to authorise anything on your account.
Explore a wide range of products
Vodacom stores offer much more than just smartphones and SIM cards; they have the widest range of tech accessories. Zhuzh up your home with smart kitchen appliances, have more fun with gaming gadgets or upgrade your internet solution with Vodacom Fibre or Home Internet products. Beyond just seeing what we have in store, you can get a better idea of the true size, appearance and feel of the products. Also, most products in the store have a QR code that customers can scan to get product information.
Access our friendly technical support and product experts
Vodacom’s tech support desk is open for walk-ins and available to all, whether you’re on Vodacom or any network. And if your device needs repairs, we even offer like-for-like loan units so you stay connected.
Our accredited and trained staff provide expert advice on upgrades, fibre, home internet, and more. Come in store, our team is ready to serve you.
Priority queueing
If you’re a RED Core, RED VIP or RED Flexi client, you will be prioritised in the queue and enjoy shorter waiting times.
With a large retail footprint in South Africa, there is always a Vodacom store nearby. Find your nearest store here and experience fun, frictionless retail.
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