Vodacom’s Customer Care self-service options are convenient, efficient and easy to use, to do everything from buying airtime to data bundles to finding your PUK number. Here’s what you need to know. As a Vodacom customer, you can stay connected using any of the below channels to access important services and manage your account while you are at home or on the go.
· Speak to our helpful chatbot TOBI via WhatsApp on 082 009 8624
· Dial our USSD code on *135*26843#
In the tables below, we have outlined all the various functions and services you might be looking to do and show the different channels that you can perform them on. Click on the headings in red to read more on the function.
Account Activation
It takes only 10 minutes to Self-RICA a prepaid SIM card on the My Vodacom App. To get started, open the app and click on the ‘More’ menu. Then search for and select ‘RICA a friend’. Remember, you will need to keep your ID or passport handy and as well as your new Vodacom SIM card and the packing info.
| Account Activation | Prepaid | Contract | My Vodacom App | My Vodacom (online) | TOBi |
| x | x | x | |||
| x | x | x | x |
Buy
Whether you are a prepaid or contract customer, any of our 3 available platforms allow you to stay connected by topping up your airtime, buying bundles and even purchasing prepaid electricity and water. Did you know that Just 4 You gives you tailor-made offers that are personalised for you?
| Buy | Prepaid | Contract | My Vodacom App | My Vodacom (online) | TOBi |
|
Recharge Your Airtime |
x | x | x | x | |
| x | x | x | x | x | |
| x | x | x | x | x | |
| x | x | x | x | x | |
| x | x | x | x | x | |
| Buy Prepaid Water | x | x | x | x | |
| Insurance | x | x | x | x |
Check Balances
Keeping track of your minutes, SMS, and data bundle balance is as easy as 1, 2, 3!
| Check Balances | Prepaid | Contract | My Vodacom App | My Vodacom (online) | TOBi |
|
Check Summary Balances |
x | x | x | x | x |
|
View Detailed Balances |
x | x | x | x | x |
| x | x | x | x | ||
| x | x | x | x | x | |
|
View detailed Data Usage |
x | x | x | x | x |
|
My Vodacom App Widget |
x | x | x | ||
| Check Vodabucks Balance | x | x | x |
Vodacom Rewards
Did you know that as a Vodacom customer you receive 20 FREE SMS’s every day to send to other Vodacom numbers and that you qualify for rewards?
| Value | Prepaid | Contract | My Vodacom App | My Vodacom (online) | TOBi |
|
Send 20 FREE SMSs |
x | x | x | ||
|
View Partner Rewards |
x | x | x | ||
| x | x | x | |||
| Shake up | x | x | x | x | Whatsapp only |
Manage your account
Whether you need to find your PUK number, read your monthly statement, or upgrade your device, all that and many other things can be done from the palm of your hand.
| Manage Account | Prepaid | Contract | My Vodacom App | My Vodacom (online) | TOBi |
| x | x | x | x | x | |
| x | x | x | x | x | |
|
View your invoices |
x | x | x | x | |
|
View your statements |
x | x | x | x | |
|
Pay your Vodacom bill now |
x | x | x | ||
|
Introducing Family Share |
x | x | x | ||
| Free change | x | x | |||
| Sim details | x | x | x | x | |
| Bill so far | x | x | x | ||
| Pay Bill now | x | x | x | ||
| Request tax packs | x | x | x | ||
| Change debit order date | x | x | x | ||
| View/change banking details | x | x | |||
| Payment management | x | ||||
| Upgrade arrangement | x | x | x | x | |
| Upgrade date | x | x | x | x | |
| Activate itemised billing | x | x | x | ||
| Order history | x | x | x | x | |
| FTTH | x | x | x | x |
Services
Vodacom offers a number of services, from Data transfer through to Premature Cancellation quote requests, which can all be accessed easily through our online channels.
| Services | Prepaid | Contract | My Vodacom App | My Vodacom Online | TOBi |
| Airtime Advance | x | x | x | x | |
| Data Advance | x | x | x | ||
| Airtime Transfer | x | x | |||
| Data Transfer | x | x | |||
| Missing Airtime | x | ||||
| Data Limit Lock | x | ||||
| Call Limit Lock | x | x | x | ||
|
Check/Manage Subscriptions. |
x | x | x | x | x |
| Blacklist | x | x | x | x | |
| Unblacklist | x | x | x | x | |
| Value-Added Services | x | x | x | x | |
| CLIP | x | x | x | ||
|
Premature Cancellation Quote. |
x | x | |||
| Data Tips | x | x | x | x | |
| Content Services (view, activate deactivate, block) | x | x | x | ||
| View Service request status | x | x | x | x | |
| Store locator | x | x | x | x | |
| Coverage maps | x | x | x | x | |
| Find your PUK | x | x | x | x | x |
Making it simpler for you
Vodacom's self-service options mean that you can find the answers you are looking for easily - on your PC, phone or tablet - and manage your account from just about anywhere. Below are some other articles you may find useful.
